What are Key Performance Indicators (KPI’s) and why do I need them for my SMB?
According to an old business maxim, anything that is measured and watched is improved. Peter Drucker, widely regarded as the greatest management thinker of all time, is credited with “If you can’t measure it, you can’t improve it.” The concept of managing through Key Performance Indicators (KPI’s), a Scorecard, a Dashboard, or Metrics …